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      Frequently asked questions

      Do you offer a free trial?

      Yes, we offer a free trial available every day directly on our site. Take advantage of this opportunity to test our service before subscribing! Click here to go there.

      My subscription has expired. What should I do?

      If your subscription has expired, you will need to renew it via your account or directly from our website to continue accessing the service. You will receive a notification before expiration to remind you to renew your subscription.

      Which countries are available for channels?

      In our catalog, you'll find a multitude of countries. From Canada to France, from the USA to the UK, from North Africa to Spain, from Latin America and many more! We've got all the Canadian and American channels, too.

      Recommended internet speed?

      We recommend an internet speed of at least 40 Mbps to avoid interruptions. If you still have doubts, try for 24 hours free of charge.

      Payment methods available ?

      Payment methods may vary by country and other factors. To see the exact options available, simply add the product to your cart and proceed to checkout.

      In most cases, We accept credit card payments, and sometimes PayPal is also available depending on the situation.

      Are there special prices for multiple connections?

      Yes, we offer subscriptions with multiple connections. With a single connection, you can install the subscription on several devices, but only one device can be used at a time. If you want to use several devices simultaneously, you can choose a subscription with 2, 3 or 4 connections. The price will adjust according to the number of connections selected. Add the subscription to your shopping cart to see the final price.

      Can I use several devices with one subscription?

      Yes, depending on the subscription you choose, you can use the service on several devices, but only one device can be used at the same time with one connection. If you want to use several devices simultaneously, choose a subscription with more connections.

      Do you offer refunds?

      Yes, we have a 30-day refund policy. We will first do our best to help you resolve any issues. However, if no solution is found even after our assistance, you can get a full refund. More details on our refund policy by clicking here.

      What applications can I use with my subscription?

      You can use compatible applications such as Smarters Pro, TiviMate, IBO Player, and many others, depending on your preferences.

      Which devices are compatible?

      At Zenith TV, we support a wide variety of devices so you can enjoy your favorite content wherever you are. Whether you're using a phone, a tablet, a Firestick, a Smart TV, a Apple TV, a Roku, a ChromeCast or any other compatible device, we're here to provide you with a smooth, hassle-free streaming experience.

      How long does a subscription last?

      Subscriptions are available for different durations: 1 month, 3 months, 6 months and 12 months. You can choose the one that best suits your needs.

      How long does it take to receive my subscription?

      We will give you access to your subscription between 5H and 24H after payment. Delivery times may vary during weekends, vacations and special offers.

      What is the default password for adult channels?

      The default password for accessing adult channels is 0000. You can sometimes modify it in the application settings for greater security.

      Can I use a VPN with my subscription?

      Yes, you can use a VPN to improve your security and bypass geographical restrictions. Just make sure your VPN is configured correctly to avoid any connection interruptions.

      Can I change the channels I've chosen and the languages for movies and series?

      Yes, it is possible to change your channels and language settings for movies and series. To do so, contact our support team, who will update your preferences.

      What should I do if I have a connection problem?

      If you're having connection problems, we advise you to check your network, restart the application, and make sure your subscription is still active. You can also consult our knowledge base for quick solutions. If the problem persists, please contact our support team for assistance.

      Can I use my subscription abroad?

      Yes, as long as you have a stable Internet connection, you can use your subscription anywhere in the world. However, some countries may require the use of a VPN to access the service due to geographical restrictions or local limitations.

      Can I change my subscription after purchase?

      Yes, you can change your subscription by contacting us. Depending on your request, we'll adjust your subscription according to the number of connections or duration you choose.