Fix a TV guide (EPG) that doesn't load on Formulate.

📺 Formulate: The TV guide (EPG) does not load

If the time guide does not display or remains empty in your MYTVOnline 2 or 3 application on Formulate, here are several simple steps to resolve the problem:

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✅ Step 1: Restart your box

Switch off your device completely, then switch it on again after a few seconds.

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✅ Step 2: Disconnect and reconnect

Unplug the power cable from your Formuler box for 10 seconds, then plug it back in.

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✅ Step 3: Reload the EPG manually (MYTVOnline 3)

In the MYTVOnline 3 application:

• Go to Menu > Parameters > EPG (Settings > EPG)
• Press Reload EPG (Reload EPG)

💡 If this option cannot be found or does not work :

• In MYTVOnline 3 : Content Manager > Data Sync > EPG Data
• Select : Update EPG, Clear EPG or Clear and Update EPG
• 💡 To automate : Content Manager > Data Sync > Auto Update Settings > activate Schedule Refresh

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📌 Step 3 (MyTV Online 2): Check the EPG on MYTVOnline 2

If you are using MYTVOnline 2, here are the official steps:

• Open MYTVOnline 2
• Menu > Connections
• Select your portal > Edit
• Go down to EPG Mode
• Select UTC (recommended by Formuler)
• Press UPDATE

💡 MYTVOnline 2 does not offer a “Reload EPG” button. Setting the EPG Mode is the major step in correcting an empty guide.

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✅ Step 4: Modify update interval

In the EPG settings, adjust the frequency :

• Change 12h → 24h

This may trigger a complete update of the guide.

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🧹 Step 5: Cleaning (last resort before reinstallation)

If the EPG still does not update, proceed with system cleaning:

• Android settings > Applications
• Choose MYTVOnline 2 or MYTVOnline 3
• Click on Clear cache
• Restart the box

💡 This step corrects cases where the EPG is corrupted or blocked.

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🛑 Step 6 (Last resort): Delete and restore your account/playlist

If none of the above steps worked :

• Go to Menu > Connections
• Delete your current portal / playlist / user
• Restart the box
• Add your login details (MAC / XC / M3U)

💡 This forces the box to completely re-download EPG data from scratch (MYTVOnline 2 and MYTVOnline 3).

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🔁 Still no guide?

If the problem persists :

• Check that your subscription is active
• Test your Internet connection
• Restart your modem/router

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💡 Need more help?
Contact our support team at [email protected]