Having trouble connecting to your ZenithTV service? Follow these steps

🌐 Problems connecting to your ZenithTV service? Follow these steps

This guide is designed to help you solve connection problems. regardless of the application or device used Cutting out, black screens, infinite loading, blocked channels, or connection difficulties.

👉 If you are using a specific application or device, consult the corresponding guide directly below – it will be more suited to your situation:

• Connection problems or black screen — ZenithTV App (Android, Firestick, Google TV, Set-top boxes)
• Connection Problems — ZenithTV App (Windows & Mac)
• Invalid credentials or unable to log in — ZenithTV (Windows & Mac)
• Connection Problems — Formuler / MYTVOnline
• Channels Not Playing or Playback Error — TiviMate (Live TV)
• Series or movie not starting - TiviMate (Movies & Series)

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🧩 Step 1: Restart the application

Completely close the app (don't leave it running in the background) and reopen it.

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🔌 Step 2: Restart the device

Unplug your device (box, TV, Fire Stick, computer, phone, etc.) from the power outlet, wait 10 seconds, then plug it back in. This resolves many temporary issues.

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🚀 Step 3: Check your Internet connection

Make sure your device is properly connected to Wi-Fi or Ethernet.
Perform a speed test (e.g. : speedtest.net)
👉 A minimum of 30 Mbps is recommended for smooth reading.

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⏳ Step 4: Check if your subscription is active

• Check your subscription's expiration date in your customer account or by email
• If your subscription has expired, renew it from your client area at zenithtv.net

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🌐 Step 5: Check service status

It's possible that a server is temporarily down for maintenance or blocked by some internet providers.

👉 Check here:
https://zenithtv.statuskit.com

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🛡️ Step 6: Activate ZenithTV VPN

If you have a black screen, infinite loading, or blocked channels, it may be due to your Internet provider blocking certain connections. Activating ZenithTV VPN solves this type of problem.

👉 Consult our complete guide to VPN installation and configuration from your client area:
https://zenithtv.net/zenithvpn

⚠️ You must be logged into your account to access this page.

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🔁 Step 7: Change the portal URL

If none of the previous steps resolve the issue, your Internet provider may be specifically blocking the login URL you are using. Changing the portal URL often bypasses this blockage.

👉 Get your personal alternative portal URL here:
https://zenithtv.net/portail-connexion-aide

⚠️ You must be logged into your account to access this page.

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📞 Step 8: Contact support

If nothing works after following these steps, our team can help you.
➡️ Contact us via the website or your customer area