Was your card payment declined or blocked? Here's what to check

💳 Card payment refused or blocked? Here's what to check

This guide is designed to help you resolve credit card payment issues: declined transactions, unrecognized address fields, or payments blocked mid-process.

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💳 Step 1: Check card type

Ensure your card is authorized for online payments. We recommend a credit card or a Debit card activated for online purchases. Prepaid or non-e-commerce activated cards may be declined.

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🔢 Step 2: Verify entered information

Check that each field matches exactly to what is on your card:

• The card number
• The holder's name as it appears on the map
• The Expiration date
• The CVV code (3 digits on the back)

⚠️ If you are using autofill, Clear the fields and enter the information manually Autofill can insert malformed or incorrect data.

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📍 Step 3: Fill in the address field accurately

The address field is one of the most frequent causes of a declined payment. Check the following:

• Before entering your address, click on the flag icon and select your country — this activates the correct field format.
• Check that there isn't no leading or trailing whitespace address field — a copy-paste can introduce invisible spaces.
• If you used autofill for the address, Erase and retype it manually.
• If your address contains a Apartment, floor, or building number, try to remove it and keep only the main line — some verification systems do not recognize multi-line addresses.

For example, if you live in the:

• ❌ Apt 5 – 12 Paix Street, Paris 75001
• ✅ Try: 12 rue de la Paix, Paris 75001

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🔒 Step 4: Disable VPN

If you use a VPN, Temporarily disable it before proceeding with the payment. A VPN can change your apparent location and trigger an automatic transaction block.

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🖥️ Step 5: Switch browsers or use private mode

Browser extensions can interfere with the payment form.

• Try it Private browsing mode / incognito
• Or try from a another browser (Chrome, Firefox, Safari, Edge…)

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📞 Step 6: Contact support

If nothing works after following these steps, our team can help you.
➡️ Contact us via the website or your customer area