Terms and Conditions & Privacy Policy

We want every customer to be satisfied with their experience. If not, we offer a clear and transparent refund policy.

Full refund — within 30 days

You can get a full refund of your purchase if the request is made within 30 days following the order date, for any reason, including:

• Unresolved technical issues by our support team.
• General dissatisfaction with the service.

Reimbursement within 30 days is integral (100 %) and not pro rata. This policy applies to all packages without exception.

Prerequisite

For a refund request to be eligible, your order must have been fully processed and your access granted. A refund request cannot be made for an order for which access has not yet been activated. If your access has not yet been delivered, please contact support for your order status.

After 30 days

After the 30-day period, no refunds are given as a general rule. In de Exceptional circumstances, a pro-rata refund may be considered at our sole discretion, subject to the following condition:

Exclusions

The following products are not not eligible upon reimbursement, regardless of the date of the request:

• Gift cards — Non-refundable under any circumstances.

Refund process

1. Contact our support team at [email protected] by indicating your order number and the motif of your request.
2. Our team will review your request and respond within 24 to 48 hours.
3. If the request is approved, the refund will be initiated via the original payment method.

chargeback chargebackis a mechanism provided by financial institutions to protect consumers against proven fraud or billing errors. It is not in no case from a substitute to a refund request to the merchant.

Our refund policy as a priority path

Zenith TV has a clear and accessible refund policy within 30 days, without any particular condition. Before initiating a dispute with your financial institution, we invite you to contact our team directly. We process all requests within a period of 24 to 48 hours and we are committed to finding an amicable solution.

Service delivery

Zenith TV is committed to delivering service access as quickly as possible following payment confirmation. In the vast majority of cases, delivery is made within 24 hours. In exceptional situations (high order volume, manual verification required, etc.), an additional delay may occur. In such cases, our support team remains available to follow up.

The occurrence of an exceptional delivery delay does not constitute a valid reason for a bank dispute, provided that the service is actually delivered and our support is available to ensure follow-up.

Consequences of abusive challenge

Any payment dispute initiated while the service was correctly delivered and no amicable resolution attempt was made will be considered abusive. In this case, Zenith TV reserves the right to:

• Suspend immediately Access to the service concerned pending resolution of the case.
• Cancel permanently the associated account, no refund.
• Submit to the financial institution all of the proof of delivery from the service (order confirmation, activation logs, communications, etc.) in order to dispute the chargeback.
• Report the file to the relevant payment networks (Visa, Mastercard, etc.) in accordance with their procedures.

Good faith and amicable settlement

We understand that situations can be confusing—an unusual merchant name on a statement, uncertainty about a transaction, an unresolved technical issue. In all these cases, Contact us first. We are committed to handling every situation with seriousness and transparency.

At Zenith TV, we offer some flexibility in evolving your plan, subject to the conditions below.

Adding additional connections

You can add additional connections at any time directly from the dedicated page: zenithtv.net/change-plan

The system automatically adjusts the price based on the current number of connections and your subscription's expiration date. No day already paid for is lost.

Upgrade to a higher plan

Payment methods accepted

We accept several payment methods to offer you maximum flexibility:

• Credit card (Visa, Mastercard, etc.) — processed by a secure third-party payment processor.
• Electronic wallet — when available.
• Cryptocurrency — Bitcoin and other currencies accepted.

Merchant name on your bank statement

When paying by credit card, the name that appears on your bank statement or bank invoice is determined by our Third-party payment processor, and not directly by Zenith TV. Therefore, the name displayed on your statement may differ from the name «Zenith TV» and not directly match our brand or website.

This phenomenon is completely normal and common for payments processed through payment intermediaries. If you have any doubts about a transaction appearing on your statement, we invite you to Check the amount and the date. of the transaction, then contact us before initiating any dispute.

Banking information

Zenith TV never store your bank card information or your payment identifiers. All payment processing is handled by secure third-party processors. We do not have access to your complete banking data at any time.

Cryptocurrency payment

When a customer chooses to pay with cryptocurrency, we do not require verification of the personal information provided. The customer is free to provide minimal information. Logs related to cryptocurrency transactions are periodically deleted of our systems.

Renewal

All Zenith TV subscriptions are at manual renewal. There are no automatic debits or tacit renewals. When your plan expires, you must make a new purchase if you wish to continue using the service.

Minimum age

You must have at least 18 years old to create an account and use Zenith TV's services. By registering, you certify that you are of legal age. We reserve the right to suspend any account that we reasonably believe belongs to a minor.

Authorized use

Your Zenith TV subscription is strictly personal. You agree to:

• Use the service for your needs private and personal only.
• Do not resell, redistribute, or share your access with third parties.
• Respect the number of simultaneous connections included in your package.
• Do not attempt to circumvent the technical protections of the service.

Suspension and termination

Zenith TV reserves the right to suspend or terminate an account, without prior notice or refund, in the following cases:

• Violation of these terms of use.
• Abuse of the number of simultaneous connections.
• Unauthorized resale or redistribution of the service.
• Any behavior deemed detrimental to the proper functioning of the service.

Zenith TV is committed to providing quality service and maintaining the best possible availability. However, we cannot guarantee availability uninterrupted 24/7/365.

Interruptions and outages

Service interruptions may occur for various reasons, including:

• Scheduled maintenance — Maintenance operations may require a temporary service interruption. We strive to schedule them during off-peak hours and to inform our users in advance whenever possible.
• Technical difficulties Unforeseen incidents may temporarily affect service availability or quality.
• Third-party failures Our service depends in part on external infrastructure and providers (hosts, bandwidth providers, content providers, etc.). Any outage or failure of these partners is beyond our direct control.

Liability in case of interruption

Zenith TV cannot be held responsible interruptions, service degradations, or data loss resulting from failures affecting third-party infrastructure, hosting providers, content delivery networks, or any other components outside our direct control.

In case of a prolonged breakdown directly attributable to Zenith TV, We are committed to reviewing compensation requests (subscription extensions, etc.) on a case-by-case basis, upon request to our support.

Zenith TV shall not be held liable for any failure or delay in the performance of its obligations when such failure or delay results from force majeure event, that is to say, any unforeseeable, irresistible, and external event beyond our control.

Events concerned

Without this list being exhaustive, the following are considered cases of force majeure:

• Natural disasters earthquakes, floods, storms, fires, or any other exceptional natural event.
• Conflicts and acts of war — wars, riots, acts of terrorism, sabotage, or blockades.
• Government or regulatory decisions — laws, decrees, embargoes, access restrictions, or any administrative measure making the provision of the service impossible.
• Major infrastructure failures — Widespread internet failure, large-scale power grid outage, massive cyberattacks affecting our entire infrastructure.
• Critical supplier failures – total and unpredictable interruption of third-party services essential to our operation (content providers, hosts, etc.).
• Pandemics or major health crises affecting our operational capability.

Service effects

In the event of a force majeure occurrence, Zenith TV's obligations shall be suspended for the duration of the event. We will endeavor to inform our users as soon as possible and restore service once circumstances permit.

If the force majeure event extends beyond a reasonable period, Zenith TV may decide to suspension or partial or total termination of the affected service, without this constituting a contractual fault on our part.

Zenith TV collects a minimum data, strictly necessary for the operation of the service. We adopt a minimization approach: we only collect what we need, nothing more.

Data collected during registration

IP address

Your IP address may be temporarily recorded during the registration process for security and fraud prevention purposes. This data is automatically deleted after registration processing and is never stored in our systems.

What we do NOT collect

• No activity log — we do not keep any records of content viewed, connection times, or usage duration.
• No browsing data — we do not analyze your behavior on our site.
• No banking information — payments are processed exclusively by secure third-party processors.

Our website uses a very limited number of tracking technologies, respecting your privacy.

Functional cookies

Essential cookies are used for the proper functioning of the site (session management, shopping cart, authentication). These cookies are strictly necessary and cannot be deactivated without altering the functioning of the site.

Advertising pixel

We are using a advertising tracking pixel for audience measurement and campaign optimization purposes. This pixel may collect anonymized data about your visit, such as pages viewed and actions taken (registration, purchase).

This data is processed by the pixel provider in accordance with their own privacy policy. You can disable advertising tracking through your browser's privacy settings or your accounts on the relevant social networks.

What we don't use

We do not use no behavioral analysis tools advanced, no additional third-party trackers, and no profiling tools. The advertising pixel mentioned above is the only non-essential tracking technology present on our website.

Infrastructure

To ensure the performance, redundancy, and resilience of our service, our data and servers are distributed across several regions around the world. These jurisdictions were chosen specifically for their privacy-friendly laws and the fact that they impose no obligation to keep activity logs.

This geographical distribution allows us to optimize response times, ensure service continuity in the event of an incident, and offer an additional level of protection to our users.

Security measures

• Passwords are stored as hashed and are never accessible in clear text, even by our team.
• Email communications with our support are conducted via a end-to-end encrypted messaging service, guaranteeing that the content of your exchanges cannot be read by any third party.
• Our ticketing system is based on a secure infrastructure, ensuring the confidentiality of your requests.
• No banking information is not stored on our servers.
• IP addresses are deleted immediately after registration.
• Cryptocurrency transaction logs are periodically purged.

The personal data associated with your account are kept for the entire duration of your active subscription and up to 2 years maximum after the end of your last subscription, to facilitate a possible renewal.

After this 2-year period of inactivity, your data may be automatically deleted from our systems.

You can request the early deletion of your data at any time (see the «Your Rights» section below).

By creating an account with Zenith TV, your email address may be added to our mailing list to receive newsletters, promotional offers, and updates related to our services.

These communications are sent via a third-party streaming service. Your email address is the only data shared with this service, exclusively for the purpose of sending our communications.

Unsubscribe

You can unsubscribe from our marketing communications at any time:

• By clicking on the Unsubscribe link present at the bottom of each marketing email.
• By contacting us directly to request the removal of your email from our mailing list.

Marketing opt-outs do not affect transactional emails related to your account (order confirmations, access delivery, support communications, etc.).

Although our jurisdiction does not legally require it, we offer voluntarily to all our users the following rights over their personal data:

Right of access

You can request a full copy of the personal data we hold about you at any time.

Right of rectification

You can request corrections for any inaccurate or incomplete information related to your account.

Right to erasure

You may ask for the Complete and definitive suppression from all of your data, including:

• Your account on our website.
• Your TV account (streaming service access).
• Your payment data and order history.
• Your email address from our marketing broadcast service.
• Any other residual data in our systems.

Marketing opt-out right

Every marketing email we send contains an unsubscribe link. You can also request your removal manually by email at any time.

Zenith TV is a digital entertainment service operating under international jurisdictions that prioritize privacy and who impose no obligation to keep activity logs. This legal framework allows us to guarantee a high level of privacy for our users.

Our service is provided exclusively online. By accessing our website and using our services, you confirm that you have read, understood, and agreed to all of these terms.

Zenith TV reserves the right to modify these terms and the privacy policy at any time. In the event of a substantial modification, we undertake to:

• Update the last modified date displayed at the top of this page.
• Inform our active users by email in case of a significant change affecting their rights.

Continued use of our services after a change constitutes your acceptance of the new terms. We recommend that you review this page regularly.

For any questions regarding these terms, your account, your personal data, or our services, our team is available and will be happy to assist you.

Whether it's for help installing applications, resolving technical issues, requesting a refund, or questions about your privacy, we are here to ensure you have a pleasant and hassle-free experience.

Contact channels

We strive to respond to all requests within 24 to 48 hours. All communications with our team are done via encrypted channels to ensure the privacy of your communications.