Freezing, black screens, or endless loading on ZenithTV (Windows & Mac) — here's what to do

💻 Problems connecting to the ZenithTV application (Windows or Mac version)? Here's what to do

⚠️ This guide is for users of the ZenithTV app on Windows computer or Mac.
If you use Android TV, Firestick, Google TV or a set-top box, please consult this guide here.

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🧩 Step 1: Close the application completely

Close the application ZenithTV in its entirety (don't just reduce it), then run it again.

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🔥 Step 2: Temporarily disable the firewall

Some firewalls may block content loading.
Temporarily disable the firewall on your PC or Mac, then relaunch the application.

➡️ If this solves the problem, add ZenithTV as an exception in your security settings.

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🔌 Step 3: Restart the computer

Restart your PC or Mac completely. This will resolve many temporary bugs (memory conflicts, system crashes, etc.).

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🚀 Step 4: Test your Internet connection

Use a speed test (e.g. : speedtest.net)
Make sure you have at least 30 Mbps for stable reading.

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⏳ Step 5: Check account expiration and service status

• From the application, open the User info to check the expiration date
• Consult the ZenithTV service status here :
  👉 https://zenithtv.statuskit.com/

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🛡️ Step 7: Activate VPN

If the previous steps are not enough, activate a VPN to bypass network blocks related to your internet connection.

👉 Consult our complete guide to VPN installation and configuration from your client area:
https://zenithtv.net/zenithvpn

⚠️ You must be logged into your account to access this page.

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📞 Step 8: Contact our support team

If nothing works, contact us via the form on our website or via your customer area. Our team will help you quickly.