{"id":27196,"date":"2026-05-08T02:32:35","date_gmt":"2026-05-08T06:32:35","guid":{"rendered":"https:\/\/zenithtv.net\/?post_type=epkb_post_type_1&#038;p=27196"},"modified":"2026-05-08T02:32:35","modified_gmt":"2026-05-08T06:32:35","slug":"connection-problems-with-your-zenithtv-service-follow-these-steps","status":"publish","type":"epkb_post_type_1","link":"https:\/\/zenithtv.net\/en\/aide\/connection-issues\/problemes-de-connexion-avec-votre-service-zenithtv-suivez-ces-etapes\/","title":{"rendered":"Problems connecting to your ZenithTV service? Follow these steps"},"content":{"rendered":"<p><span style=\"color: #000000;\">\ud83c\udf10 <strong>Problems connecting to your ZenithTV service? Follow these steps<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">This guide is designed to help you solve connection problems. <strong>regardless of the application or device used<\/strong> Cutting out, black screens, infinite loading, blocked channels, or connection difficulties.<\/span><\/p>\n<p><span style=\"color: #000000;\">\ud83d\udc49 If you are using a specific application or device, consult the corresponding guide directly below \u2013 it will be more suited to your situation:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/help\/connection-issues\/connection-problems-or-black-screen-in-the-zenithtv-application-heres-what-to-do\/?seq_no=2\" target=\"_blank\" rel=\"noopener\">Connection problems or black screen \u2014 ZenithTV App (Android, Firestick, Google TV, Set-top boxes)<\/a><\/span><\/li>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/help\/connection-issues\/connection-problems-on-zenithtv-application-windows-or-mac-version-heres-what-to-do\/?seq_no=2\" target=\"_blank\" rel=\"noopener\">Connection Problems \u2014 ZenithTV App (Windows &amp; Mac)<\/a><\/span><\/li>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/help\/connection-issues\/unable-to-connect-to-zenithtv-windows-or-macos-application\/?seq_no=2\" target=\"_blank\" rel=\"noopener\">Invalid credentials or unable to log in \u2014 ZenithTV (Windows &amp; Mac)<\/a><\/span><\/li>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/help\/connection-issues\/connection-problems-on-mytvonline\/?seq_no=2\" target=\"_blank\" rel=\"noopener\">Connection Problems \u2014 Formuler \/ MYTVOnline<\/a><\/span><\/li>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/help\/tivimate-help\/resolve-playback-error-or-strings-not-playing-in-tivimate\/\" target=\"_blank\" rel=\"noopener\">Channels Not Playing or Playback Error \u2014 TiviMate (Live TV)<\/a><\/span><\/li>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/help\/tivimate-help\/series-or-movie-wont-start-in-tivimate-playback-error-black-screen\/\" target=\"_blank\" rel=\"noopener\">Series or movie not starting - TiviMate (Movies &amp; Series)<\/a><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83e\udde9 Step 1: Restart the application<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Completely close the app (don't leave it running in the background) and reopen it.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83d\udd0c Step 2: Restart the device<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Unplug your device (box, TV, Fire Stick, computer, phone, etc.) from the power outlet, wait 10 seconds, then plug it back in. This resolves many temporary issues.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83d\ude80 Step 3: Check your Internet connection<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Make sure your device is properly connected to Wi-Fi or Ethernet.<br \/>\nPerform a speed test (e.g. : <a style=\"color: #000000;\" href=\"https:\/\/www.speedtest.net\" target=\"_blank\" rel=\"noopener\">speedtest.net<\/a>)<br \/>\n\ud83d\udc49 A minimum of <strong>30 Mbps<\/strong> is recommended for smooth reading.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\u23f3 Step 4: Check if your subscription is active<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Check your subscription's expiration date in your customer account or by email<\/span><\/li>\n<li><span style=\"color: #000000;\">If your subscription has expired, renew it from your client area at <a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/\" target=\"_blank\" rel=\"noopener\">zenithtv.net<\/a><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83c\udf10 Step 5: Check service status<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">It's possible that a server is temporarily down for maintenance or blocked by some internet providers.<\/span><\/p>\n<p><span style=\"color: #000000;\">\ud83d\udc49 Check here:<br \/>\n<a style=\"color: #000000;\" href=\"https:\/\/zenithtv.statuskit.com\" target=\"_blank\" rel=\"noopener\">https:\/\/zenithtv.statuskit.com<\/a><\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83d\udee1\ufe0f Step 6: Activate ZenithTV VPN<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">If you have a black screen, infinite loading, or blocked channels, it may be due to your Internet provider blocking certain connections. Activating ZenithTV VPN solves this type of problem.<\/span><\/p>\n<p><span style=\"color: #000000;\">\ud83d\udc49 Consult our complete guide to VPN installation and configuration from your client area:<br \/>\n<a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/zenithvpn\/\" target=\"_blank\" rel=\"noopener\">https:\/\/zenithtv.net\/zenithvpn<\/a><\/span><\/p>\n<p><span style=\"color: #000000;\">\u26a0\ufe0f You must be logged into your account to access this page.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83d\udd01 Step 7: Change the portal URL<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">If none of the previous steps resolve the issue, your Internet provider may be specifically blocking the login URL you are using. Changing the portal URL often bypasses this blockage.<\/span><\/p>\n<p><span style=\"color: #000000;\">\ud83d\udc49 Get your personal alternative portal URL here:<br \/>\n<a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/login-portal-help\/\" target=\"_blank\" rel=\"noopener\">https:\/\/zenithtv.net\/portail-connexion-aide<\/a><\/span><\/p>\n<p><span style=\"color: #000000;\">\u26a0\ufe0f You must be logged into your account to access this page.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83d\udcde Step 8: Contact support<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">If nothing works after following these steps, our team can help you.<br \/>\n\u27a1\ufe0f <a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact us via the website or your customer area<\/a><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>\ud83c\udf10 Connection issues with your ZenithTV service? Follow these steps. This guide is designed to help you resolve connection problems, no matter the app or device used: interruptions, black screens, infinite loading, frozen channels, or connection difficulties. \ud83d\udc49 If you are using a specific app or device, consult directly... <a title=\"Problems connecting to your ZenithTV service? Follow these steps\" class=\"read-more\" href=\"https:\/\/zenithtv.net\/en\/aide\/connection-issues\/problemes-de-connexion-avec-votre-service-zenithtv-suivez-ces-etapes\/\" aria-label=\"Read more about Probl\u00e8mes de connexion avec votre service ZenithTV ? Suivez ces \u00e9tapes\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"epkb_post_type_1_category":[60],"epkb_post_type_1_tag":[],"class_list":["post-27196","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-connection-issues"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1\/27196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/comments?post=27196"}],"version-history":[{"count":1,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1\/27196\/revisions"}],"predecessor-version":[{"id":27197,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1\/27196\/revisions\/27197"}],"wp:attachment":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/media?parent=27196"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1_category?post=27196"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1_tag?post=27196"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}