{"id":14712,"date":"2025-07-09T07:11:14","date_gmt":"2025-07-09T11:11:14","guid":{"rendered":"https:\/\/zenithtv.net\/?post_type=epkb_post_type_1&#038;p=14712"},"modified":"2026-06-01T16:43:42","modified_gmt":"2026-06-01T20:43:42","slug":"correct-an-epg-tv-guide-that-does-not-load-on-formuler","status":"publish","type":"epkb_post_type_1","link":"https:\/\/zenithtv.net\/en\/aide\/connection-issues\/corriger-un-guide-tv-epg-qui-ne-se-charge-pas-sur-formuler\/","title":{"rendered":"Correct a TV guide (EPG) that doesn't load on Formuler"},"content":{"rendered":"<p><span style=\"color: #000000;\">\ud83d\udcfa <strong>Formulate: The TV guide (EPG) does not load<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">If the time guide does not display or remains empty in your MYTVOnline 2 or 3 application on Formulate, here are several simple steps to resolve the problem:<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\u2705 Step 1: Restart your box<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Switch off your device completely, then switch it on again after a few seconds.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\u2705 Step 2: Disconnect and reconnect<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Unplug the power cable from your Formuler box for 10 seconds, then plug it back in.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\u2705 Step 3: Reload the EPG manually (MYTVOnline 3)<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">In the MYTVOnline 3 application:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Go to <strong>Menu<\/strong> > <strong>Parameters<\/strong> > <strong>EPG<\/strong> (<em>Settings &gt; EPG<\/em>)<\/span><\/li>\n<li><span style=\"color: #000000;\">Press <strong>Reload EPG<\/strong> (<em>Reload EPG<\/em>)<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">\ud83d\udca1 If this option cannot be found or does not work :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">In MYTVOnline 3 : <strong>Content Manager<\/strong> > <strong>Data Sync<\/strong> > <strong>EPG Data<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Select : <strong>Update EPG<\/strong>, <strong>Clear EPG<\/strong> or <strong>Clear and Update EPG<\/strong><\/span><\/li>\n<li style=\"margin-left:15px;\">\n    <span style=\"color:#000000;\">\ud83d\udca1 To automate : <strong>Content Manager<\/strong> > <strong>Data Sync<\/strong> > <strong>Auto Update Settings<\/strong> &gt; activate <strong>Schedule Refresh<\/strong><\/span>\n  <\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<p><!-- \ud83d\udd25 Section MYTVOnline 2 officielle --><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83d\udccc Step 3 (MyTV Online 2): Check the EPG on MYTVOnline 2<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">If you are using MYTVOnline 2, here are the official steps:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Open <strong>MYTVOnline 2<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Menu &gt; <strong>Connections<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Select your portal &gt; <strong>Edit<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Go down to <strong>EPG Mode<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Select <strong>UTC<\/strong> (recommended by Formuler)<\/span><\/li>\n<li><span style=\"color: #000000;\">Press <strong>UPDATE<\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">\ud83d\udca1 MYTVOnline 2 does not offer a \u201cReload EPG\u201d button. Setting the EPG Mode is the major step in correcting an empty guide.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\u2705 Step 4: Modify update interval<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">In the EPG settings, adjust the frequency :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Change <strong>12h<\/strong> \u2192 <strong>24h<\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">This may trigger a complete update of the guide.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<p><!-- \ud83d\udd25 AJOUT DES M\u00c9THODES DE NETTOYAGE \/ R\u00c9INITIALISATION --><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83e\uddf9 Step 5: Cleaning (last resort before reinstallation)<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">If the EPG still does not update, proceed with system cleaning:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Android settings<\/strong> > <strong>Applications<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Choose <strong>MYTVOnline 2<\/strong> or <strong>MYTVOnline 3<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Click on <strong>Clear cache<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Restart the box<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">\ud83d\udca1 This step corrects cases where the EPG is corrupted or blocked.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83d\uded1 Step 6 (Last resort): Delete and restore your account\/playlist<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">If none of the above steps worked :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Go to <strong>Menu &gt; Connections<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Delete your current portal \/ playlist \/ user<\/span><\/li>\n<li><span style=\"color: #000000;\">Restart the box<\/span><\/li>\n<li><span style=\"color: #000000;\">Add your login details (MAC \/ XC \/ M3U)<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">\ud83d\udca1 This forces the box to completely re-download EPG data from scratch (MYTVOnline 2 and MYTVOnline 3).<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\ud83d\udd01 Still no guide?<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">If the problem persists :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Check that your subscription is active<\/span><\/li>\n<li><span style=\"color: #000000;\">Test your Internet connection<\/span><\/li>\n<li><span style=\"color: #000000;\">Restart your modem\/router<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<blockquote>\n<p><span style=\"color: #000000;\">\ud83d\udca1 <strong>Need more help?<\/strong><br \/>Contact our support team at <a style=\"color: #000000;\" href=\"mailto:contact@zenithtv.net\">contact@zenithtv.net<\/a><\/span><\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcfa Formuler: TV Guide (EPG) Not Loading\n\nIf the schedule guide isn't displaying or remains empty in your MYTVOnline 2 or 3 app on Formuler, here are several simple steps to resolve the issue:\n\n\u2705 Step 1: Restart your box\nTurn off your device completely, then turn it back on after a few... <a title=\"Correct a TV guide (EPG) that doesn&#039;t load on Formuler\" class=\"read-more\" href=\"https:\/\/zenithtv.net\/en\/aide\/connection-issues\/corriger-un-guide-tv-epg-qui-ne-se-charge-pas-sur-formuler\/\" aria-label=\"Read more about Corriger un guide TV (EPG) qui ne se charge pas sur Formuler\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"epkb_post_type_1_category":[60,80],"epkb_post_type_1_tag":[],"class_list":["post-14712","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-connection-issues","epkb_post_type_1_category-formuler"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1\/14712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/comments?post=14712"}],"version-history":[{"count":15,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1\/14712\/revisions"}],"predecessor-version":[{"id":15252,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1\/14712\/revisions\/15252"}],"wp:attachment":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/media?parent=14712"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1_category?post=14712"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1_tag?post=14712"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}