{"id":14610,"date":"2025-07-04T07:00:03","date_gmt":"2025-07-04T11:00:03","guid":{"rendered":"https:\/\/zenithtv.net\/?post_type=epkb_post_type_1&#038;p=14610"},"modified":"2026-06-01T16:43:22","modified_gmt":"2026-06-01T20:43:22","slug":"unable-to-connect-to-my-zenith-tv-account","status":"publish","type":"epkb_post_type_1","link":"https:\/\/zenithtv.net\/en\/aide\/general\/impossible-de-se-connecter-a-mon-compte-zenith-tv\/","title":{"rendered":"\ud83d\udd10 Unable to connect to my customer area on the Zenith TV website."},"content":{"rendered":"<p><span style=\"color: #000000;\">\ud83d\udd10 <strong>Unable to connect to my ZenithTV account<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">If you are unable to access your customer account on our site, follow these steps to restore access:<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>1\ufe0f\u20e3 Reset your password<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Go to the following page to reset your password:<\/span><br \/>\n<a style=\"color: #000000;\" href=\"https:\/\/zenithtv.net\/en\/my-account\/lost-password\/\" target=\"_blank\" rel=\"noopener\">https:\/\/zenithtv.net\/mon-compte\/lost-password\/<\/a><\/p>\n<p><span style=\"color: #000000;\">Enter the e-mail address used for your purchase.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>2\ufe0f\u20e3 No email received? Try another address<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">If no reset e-mail is received, check your spam folder and try with <strong>the e-mail addresses you may have used to place orders<\/strong> (personal, professional, secondary, etc.).<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>3\ufe0f\u20e3 Still blocked?<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">If you are still unable to connect :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Contact our support team at <a style=\"color: #000000;\" href=\"mailto:contact@zenithtv.net\">contact@zenithtv.net<\/a><\/span><\/li>\n<li><span style=\"color: #000000;\">Or create a new account on the<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Once your new account has been created, you can request to link your previous orders by writing to us.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2800<\/span><\/p>\n<blockquote>\n<p><span style=\"color: #000000;\">\ud83d\udca1 <strong>Tip:<\/strong> Always use a valid e-mail address to which you have access, as all accesses, invoices and renewals are sent there.<\/span><\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd10 Unable to log in to my ZenithTV account If you cannot access your customer account on our site, follow these steps to regain access: \u2800 1\ufe0f\u20e3 Reset your password Go to the following page to reset your password: https:\/\/zenithtv.net\/my-account\/lost-password\/ Enter the email address used during... <a title=\"\ud83d\udd10 Unable to connect to my customer area on the Zenith TV website.\" class=\"read-more\" href=\"https:\/\/zenithtv.net\/en\/aide\/general\/impossible-de-se-connecter-a-mon-compte-zenith-tv\/\" aria-label=\"Read more about \ud83d\udd10 Impossible de se connecter \u00e0 mon espace client sur le site web Zenith TV\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"epkb_post_type_1_category":[57,55],"epkb_post_type_1_tag":[],"class_list":["post-14610","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-general","epkb_post_type_1_category-website-help"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1\/14610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/comments?post=14610"}],"version-history":[{"count":5,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1\/14610\/revisions"}],"predecessor-version":[{"id":27887,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1\/14610\/revisions\/27887"}],"wp:attachment":[{"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/media?parent=14610"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1_category?post=14610"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/zenithtv.net\/en\/wp-json\/wp\/v2\/epkb_post_type_1_tag?post=14610"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}